Always thereDaima Tupo
The TAC operates 24 hours a day, seven days a week and 365 days a year.
24×7 Technical Assistance CentreKituo cha Msaada wa Kiufundi cha Saa 24×7
Support that never sleepsMsaada Usiolala
Technical assistance, proactive monitoring and incident escalation every hour of every day and night — delivered by qualified technical engineers, not merely an after-hours answering service.Msaada wa kiufundi, ufuatiliaji wa awali na utatuzi wa matukio kila saa, mchana na usiku — unaotolewa na wahandisi wenye ujuzi, sio huduma ya kujibu simu tu nje ya saa za kazi.
People, tools and accountabilityWatu, Zana na Uwajibikaji
Qualified technical support—not merely message takingMsaada wa Kiufundi wa Ujuzi — Sio Kupokea Ujumbe Tu
WiA's Technical Assistance Centre provides technical assistance, proactive monitoring and incident escalation every hour of every day and night. Customers can call, email or use WhatsApp to reach the support team.
Proactive monitoringUfuatiliaji wa Awali
Monitoring tools help WiA proactively identify and investigate potential service problems quickly.Zana za ufuatiliaji husaidia WiA kutambua na kuchunguza kwa haraka matatizo yanayoweza kutokea ya huduma.
Direct escalationUtatuzi wa Haraka
Issues are passed to network, field or senior engineers according to their urgency and complexity.
Need help now?Unahitaji Msaada Sasa?