Support & FAQsMsaada na Maswali Yanayoulizwa Mara kwa Mara

Contact our sales team on +255 766 232 222 or fill out the form on our Contact page. We will assess your location and requirements, then recommend the best Business Internet or HomePlan package.

Yes. WiA's Technical Assistance Centre (TAC) operates 24 hours a day, 7 days a week, 365 days a year. Call +255 685 530 000 at any hour for technical assistance.

WiA provides Internet coverage across Tanzania, including Dar es Salaam, Arusha, Mwanza, Dodoma, Kilimanjaro, Mbeya, Zanzibar and many other regions. WiA is the only ISP with a countrywide 5G Spectrum licence.

Business Internet provides Dedicated Business Internet with symmetrical bandwidth, managed networks and 24×7 TAC support. HomePlan offers residential packages (25, 50, 125 Mbps) for streaming, gaming and remote working on the same award-winning network.Intaneti ya Biashara hutoa Intaneti ya Biashara ya Moja kwa Moja yenye kasi sawa ya kupakia na kupakua, mitandao inayosimamiwa na msaada wa TAC wa saa 24×7. HomePlan hutoa vifurushi vya makazi (25, 50, 125 Mbps) kwa kutazama video, michezo na kufanya kazi kwa mbali kwenye mtandao huo huo ulioshinda tuzo.

WiA Company Limited has been operating in Tanzania for over 15 years. We are 100% Tanzanian-owned, headquartered in Masaki, Dar es Salaam, and regulated by the Tanzania Communications Regulatory Authority (TCRA).WiA Company Limited imekuwa ikifanya kazi Tanzania kwa zaidi ya miaka 15. Tunamilikiwa kwa asilimia 100 na Watanzania, makao yetu makuu yapo Masaki, Dar es Salaam, na tunasimamiwa na Mamlaka ya Mawasiliano Tanzania (TCRA).

nPerf is an independent organisation that measures and reviews Internet and mobile network performance for operators, regulators and users worldwide, and is not affiliated with WiA. In the 2026 barometer, WiA ranked #1 for fixed Internet browsing and WiFi performance in Tanzania.nPerf ni shirika huru linalopima na kuchambua utendaji wa mitandao ya intaneti na simu kwa waendeshaji, wadhibiti na watumiaji duniani kote, na halihusiani na WiA. Katika kipimo cha 2026, WiA ilishika nafasi ya 1 kwa uvinjari wa intaneti ya kudumu na utendaji wa WiFi nchini Tanzania.

Independent testing by nPerf ranked WiA first in every fixed Internet category measured in Tanzania for four consecutive years (2023–2026), making WiA the highest independently rated fixed Internet provider in the country.Kwa mujibu wa vipimo huru vya nPerf, WiA imeshika nafasi ya kwanza katika kila kipimo cha intaneti ya kudumu Tanzania kwa miaka minne mfululizo (2023–2026), ikiifanya WiA kuwa mtoa huduma bora zaidi wa intaneti ya kudumu aliyethibitishwa kwa uhuru nchini.

WiA recorded the fastest download and upload speeds of any fixed Internet provider measured by nPerf in Tanzania in 2026, including in Dar es Salaam, where WiA is headquartered.WiA ilirekodi kasi ya haraka zaidi ya kupakua na kupakia kuliko mtoa huduma yeyote wa intaneti ya kudumu aliyepimwa na nPerf Tanzania mwaka 2026, ikiwemo Dar es Salaam, ambako WiA ina makao yake makuu.

Yes. WiA backs its independently verified nPerf performance with a genuine 24×7 Technical Assistance Centre, symmetrical business bandwidth with guaranteed uptime SLAs, and the only countrywide 5G Spectrum licence held by any ISP in Tanzania.Ndiyo. WiA inaunga mkono utendaji wake ulioidhinishwa na nPerf kwa Kituo cha kweli cha Msaada wa Kiufundi cha saa 24×7, kasi sawa ya intaneti ya biashara yenye mikataba ya uhakika wa utendaji, na leseni pekee ya kitaifa ya 5G Spectrum inayomilikiwa na ISP yoyote Tanzania.

In independent nPerf testing, WiA ranked first among Tanzanian fixed Internet providers in every category measured: download speed, upload speed, latency, web browsing and YouTube streaming, for four consecutive years running.Katika vipimo huru vya nPerf, WiA ilishika nafasi ya kwanza miongoni mwa watoa huduma wa intaneti ya kudumu Tanzania katika kila kipimo: kasi ya kupakua, kasi ya kupakia, muda wa kuitikia, uvinjari wa tovuti na mtiririko wa YouTube, kwa miaka minne mfululizo.