Knowledge Centre

Internet explained in plain EnglishIntaneti Imefafanuliwa kwa Lugha Rahisi

Simple answers to the questions customers ask before choosing an Internet service.Majibu rahisi kwa maswali wanayouliza wateja kabla ya kuchagua huduma ya intaneti.

Technology explained simply

Useful answers without unnecessary jargon

The Knowledge Centre explains Internet speed, capacity, Wi-Fi, latency, backup connections and Dedicated Business Internet in plain English. The aim is to help customers understand what they need and why.

WiA employee working on a laptop
What is Dedicated Business Internet?Intaneti ya Biashara ya Moja kwa Moja ni Nini?

It is an Internet connection with capacity reserved for your organisation. You do not compete with nearby homes or businesses for the same bandwidth, so performance is more consistent. It is useful for cloud systems, video meetings, voice calls and critical business applications.Ni muunganisho wa intaneti wenye uwezo uliohifadhiwa kwa ajili ya shirika lako. Haushindani na nyumba au biashara za jirani kwa kasi hiyo hiyo, hivyo utendaji unakuwa thabiti zaidi. Ni muhimu kwa mifumo ya wingu, mikutano ya video, simu za sauti na programu muhimu za biashara.

What Internet speed do I need?Ninahitaji Kasi Gani ya Intaneti?

Add together the capacity all connected devices may need at the same time. Browsing often uses 1–3 Mbps per device, an HD video stream around 5–8 Mbps, a video meeting around 3–5 Mbps and a 4K stream around 20–25 Mbps. Several devices connected at the same time therefore need more total capacity than one device.Jumlisha uwezo unaohitajika na vifaa vyote vilivyounganishwa kwa wakati mmoja. Uvinjari mara nyingi hutumia 1–3 Mbps kwa kifaa, mtiririko wa video wa HD karibu 5–8 Mbps, mkutano wa video karibu 3–5 Mbps na mtiririko wa 4K karibu 20–25 Mbps. Hivyo vifaa kadhaa vilivyounganishwa kwa wakati mmoja vinahitaji uwezo mkubwa zaidi kuliko kifaa kimoja.

Why does latency matter?Kwa Nini Muda wa Kuitikia (Latency) ni Muhimu?

Latency is the delay before information comes back from the Internet. Lower latency makes calls, gaming, remote desktops and cloud applications feel more responsive.Muda wa kuitikia ni ucheleweshaji kabla taarifa haijarudi kutoka intanetini. Muda mfupi wa kuitikia hufanya simu, michezo, kompyuta za mbali na programu za wingu kuhisi kuwa na mwitikio bora zaidi.

Fibre, 5G or fixed wireless?Fibre, 5G au Mtandao wa Anga?

Fibre can provide very high capacity. 5G can be installed quickly and is useful where fibre is unavailable. Fixed wireless can provide excellent performance when there is a suitable path between the customer and WiA equipment. WiA will recommend the best option for the location.Fibre inaweza kutoa uwezo mkubwa sana. 5G inaweza kusakinishwa haraka na ni muhimu pale fibre haipatikani. Mtandao wa anga unaweza kutoa utendaji bora pale kunapokuwa na njia inayofaa kati ya mteja na vifaa vya WiA. WiA itapendekeza chaguo bora kwa eneo lako.

Why have a backup Internet connection?Kwa Nini Kuwa na Muunganisho wa Akiba?

A second connection can keep the business online if the main connection is affected by cable damage, equipment failure or another unexpected event. The backup should use a different route or technology where possible.Muunganisho wa pili unaweza kuweka biashara mtandaoni endapo muunganisho mkuu utaathiriwa na uharibifu wa kebo, hitilafu ya vifaa au tukio lingine lisilotarajiwa. Muunganisho wa akiba unapaswa kutumia njia au teknolojia tofauti pale inapowezekana.

What does 24×7 technical assistance mean?Msaada wa Kiufundi wa Saa 24×7 Unamaanisha Nini?

It means qualified technical engineers are available every hour of every day and night to investigate problems, proactively monitor services and escalate incidents. It is more than a call centre or answering service — this is live experts available 24x7.Inamaanisha wahandisi wenye ujuzi wanapatikana kila saa, mchana na usiku kuchunguza matatizo, kufuatilia huduma kwa hiari na kutatua matukio. Sio kituo cha simu au huduma ya kupokea ujumbe tu — hawa ni wataalamu halisi wanaopatikana saa 24x7.

Why can Wi-Fi be slow when the Internet is fast?Kwa Nini Wi-Fi Inaweza Kuwa Polepole Ingawa Intaneti ni Haraka?

Wi-Fi can be weakened by walls, distance, interference, poor router placement or older devices. The Internet connection may be working correctly while the Wi-Fi inside the building is the real limitation.Wi-Fi inaweza kudhoofishwa na kuta, umbali, mwingiliano, uwekaji mbaya wa router au vifaa vya zamani. Muunganisho wa intaneti unaweza kuwa unafanya kazi vizuri wakati Wi-Fi ndani ya jengo ndio kikwazo halisi.

What is the difference between Business Internet and HomePlan?Kuna Tofauti Gani Kati ya Intaneti ya Biashara na HomePlan?

Business Internet is designed for organisations that need reserved capacity, service commitments, managed networks or resilience. HomePlan is designed for residential use such as streaming, gaming, study and working from home.Intaneti ya Biashara imeundwa kwa mashirika yanayohitaji uwezo uliohifadhiwa, ahadi za huduma, mitandao inayosimamiwa au uimara. HomePlan imeundwa kwa matumizi ya makazi kama vile kutazama video, michezo, masomo na kufanya kazi nyumbani.